Filippetta Alcide

Customer Manager

Hi, I’m Filippetta Alcide, I’ve known Energia Italia for 13 anni, since the idea for the company was still a sketch, but already with a very clear Mission and Vision.

I coordinate and manage the department that is the life force of the company. My team and I are, in fact, responsible for processing customer orders, in particular, the documentary and financial part, the issuing of tax documents, and cash flows.

Each member of my team is specialized in their own role, but, since we are a team, there is always cooperation in order to satisfy our customers.

Culture & Training

“We must never lose the desire to learn, and I add, to teach. Every person is important, everyone has the opportunity and the obligation to make a difference.”

Respect

“Respect for our customers and respect for every employee of the company regardless of their level.”

Propagation of renewable energy

“I believe that even though we are on this world for a short amount of time, it doesn’t mean we shouldn’t make our Earth more livable for future generations.”

Focus on…

The Accounts Receivable Manager oversees the entire department which deals with the management and supervision of customer payments and company invoicing.
The role supervises and coordinates their area by interfacing with Accounts Payable and the Logistics/Warehouse departments.

Required skills

  • Many years of experience in the Renewable Energy field
  • Knowledge of industry products and merchandise
  • Knowledge of both Customers and Suppliers
  • Knowledge of CRM and ERP software
  • Coordination and planning skills
  • Managerial skills aquired through professional experience
  • Ability to check and manage incoming goods and shipments

The Accounts Payable Manager must be able to:

MANAGE SUPPLIERS
Manage supplier records
Manage the PURCHASE AND SALES PRICE LISTS
Manage SHIPMENT REQUESTS
email the entry of goods into Italy certification upon supplier request
Manage warehouse stocks, both purchased and sold, by compiling files requested by the supplier on a monthly basis

MANAGE FULFILLMENT OF CUSTOMER ORDERS
Check transactions on CRM and activate orders to the supplier both in direct deliveries and in triangulations with the carrier.

MANAGE THE CARRIERS
Update the price lists of loyality carriers

PLAN AND MANAGE PURCHASES
Manage SCHEDULED ORDERS
Manage ORDERS SOLD but not ready for delivery
Manage the preparation of the SUPPLIER ORDER FILE
Manage supplier quotes/orders
Check and monitor purchasing planning in order to evaluate the achievement of objectives
Manage and, if needed, request Supplier Rewards and NC for achieving objectives

MANAGE COMMUNICATIONS
Communicate the arrival of the goods to the various teams
Communicate system loading
Communicate the loading of an order related to a specific one TO one customer into the system

MANAGE SUPPLIER PAYMENTS
Schedule supplier payments
Manage supplier transfers
Collect and manage suppliers’ bank receipts at the end of the month
Manage the extintion of supplier loans
Manage activate of supplier loans
Update Energy strategy
Oversee the updating of the CASHFLOW

 

my team

Accounts Receivable Administration

Giacoma Catalano
Giacoma Catalano Customer Administration Italy
Eleonora Di Pietra
Eleonora Di Pietra Customer Administration Italy
Liliana Cudia
Liliana Cudia Customer Administration Italy
Gabriella Errante
Gabriella Errante Customer Administration Italy

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